WHAT IS THE RETURN POLICY?
We accept exchanges and refunds on all our pieces!
You can return your order within 14 days for a full refund. You can return your item within 28 days for a different size, colour, or store credit.
We only ask that the following requirements are met:
The item/s must be in original condition, with all tags remaining in place.
Item/s must not have been worn, washed or altered in any way.
Refunds will be issued excluding the original shipping cost.
ARE RETURNS FREE?
The shipping cost incurred for returning item/s to OMCSU for an exchange or refund are not covered or reimbursed by us.
HOW DO I ORGANISE A RETURN?
Simply email firstname.lastname@example.org and we will allocate a Returns Authorisation (RA) number for you, and give you all the details you need!
Please note we are unable to be held liable for the loss of your products being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details
WHERE DO I SEND MY RETURN TO?
We have a warehouse based in the United Kingdom, specifically chosen to facilitate all of our Returns.
We will provide you with the full address when we allocate your Returns Authorisation number to you!
HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?
We try and process returns as quickly as possible, but we do ask for 24-48 hours to be able to process your return
If you're exchanging, we will send your new piece/s out, and email you a new tracking number
If you're refunding, we will refund you through the same method you used to pay, and email you once complete. Please note if you paid with a card your refund can take between 5-7 days to appear on your card.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at email@example.com so we can personally assist you and sort out your problem as quickly as possible.